See what this shop already did on the vehicle
Prior repair orders and visit history from your shop — on the same vehicle and customer record — not a third-party report.
On Pro. This-shop service history ships with founding Pro.
Evidence
“What did we do last time?”
The advisor is mid-conversation and the useful answer is buried. Sticky notes. A PDF in email. Someone’s memory of a brake job “about a year ago.” The customer hears uncertainty. The next recommendation sounds like a pitch instead of a continuation of work this shop already performed. Declined work from last visit never surfaces because it never lived on the vehicle timeline.
That is not a reporting problem. It is a history-of-your-work problem. Third-party vehicle reports answer a different question — national or multi-source history we do not sell on this page. ShopRally’s service history answers: what did we already do on this vehicle, in this shop, on records tied to this customer?
Independent shops win on trust. Trust needs receipts. Receipts need to be one click away on the same vehicle the new RO opens — not a scavenger hunt across drawers and inboxes.
That is the Evidence recipe: history as proof, sitting next to the RO you are about to build, inspect, and send for approve. We will not invent ARO or retention percentages to sell the timeline. We will not imply declined-work recovery campaigns on this page. Prior this-shop work is enough. Customers is the CRM shell; this page is the vehicle timeline story. They pair. Wave-3 does not require a merge. Founding Pro pricing: $119 / Elite $239 / Ultra $319 month-to-month — see plans for the full ladder.
On the vehicle
What you get on the vehicle
Prior repair orders on the same vehicle. Visits and jobs from this shop stay attached to the vehicle the RO uses — so the counter is not reconstructing the story from paper. Open the vehicle; see the timeline; open the prior RO when you need the lines.
Customer and vehicle on one record. History is not a separate filing cabinet. It lives with the customer and vehicle every new ticket already opens. Unlimited CRM records on Pro mean the history has a home — see Customers & vehicles for that shell.
Recommend from work you performed. When you suggest the next line, you can point at what this shop already did — not a guess from memory, and not a branded third-party report we do not include here. The estimate conversation starts as a continuation, not a cold pitch.
That is the Evidence recipe on this page: history as proof, sitting next to the RO you are about to build, inspect, and send for approve.
Honesty
What this is / isn’t
This is
- This shop’s visit and RO history
- Tied to your customer, vehicle, and RO
- Included on founding Pro
This is not
- A third-party national vehicle history report
- Third-party national history reports we do not sell
- An Elite-only history unlock
We will say clearly that this is not a third-party report. We do not claim third-party history integration or inclusion as a ShopRally feature on this page. The wedge is honesty: your shop’s work, on your records.
Competitors can sell multi-source vehicle reports. That is a different product category. ShopRally’s job here is narrower and more useful at the counter: show what this shop already did so the next estimate is grounded. If you need a national report, that remains outside this landing’s claims.
Contrast
Tribal knowledge vs a timeline you own
Before
Last visit lives in someone’s head. The estimate starts cold. Upsells feel invented. The customer asks “didn’t we just do that?” and the counter cannot pull the prior RO in one click. Training a new advisor means teaching tribal knowledge instead of opening the vehicle record.
After
Open the vehicle and see this shop’s timeline. Prior jobs inform the new estimate. Inspections and approvals for the current visit sit beside history that actually belongs to you. Customers & vehicles keep the CRM shell; this page is the timeline story. New advisors learn the car the same way the software stores it — visit by visit, in this shop.
Works next to
Pairs with
- On ProCustomers & vehiclesUnlimited records tied to every RO — history stays with the shop, not a sticky note.Open
- On ProEstimates & RO workspaceBuild the next job on the same vehicle that already shows prior work.Open
Also: Digital inspections and approvals for the visit happening now — evidence and history on one spine.
Packaging
Questions about this feature
Is this a third-party vehicle history report?
Do you include third-party history reports?
Is service history Elite-only?
Where does history live?
How does this help the next estimate?
Is this the same as the Customers page?
What’s founding Pro pricing?
Reserve a founding seat
Your shop’s history on the vehicle — on Pro. Founding Pro includes this-shop service history on the customer and vehicle record — prior ROs you can open before you build the next estimate. Not a third-party report. Not an Elite tax.
Launching Q4 2026 · no card · we'll invite you at launch
Built by a shop owner · Launching Q4 2026